FAQs

YOU’VE GOT QUESTIONS WE’VE GOT ANSWERS.

• When can I move in?

  If a storage space that meets your needs is available you can move in anytime during gate hours 7am-7pm in the climate controlled building and 7am-9pm in the non climate controlled building.

• When can I sign a lease?

  You can sign a lease anytime during regular business hours.

• How much notice is required before moving out?

  Our month-to-month contracts require 10-day notice prior to moving out.

• What documentation do I need to rent a space?

  A government-issued Photo ID, like a driver’s license, state ID or passport, is required.

• Am I required to sign a long-term lease?

  No, we rent on a month-to-month basis.

• How do I make my payment?

  Options include mailing a check or money order, paying online through our website or payments automatically made by credit cards, savings or checking accounts.

• Do you sell boxes and storage supplies?

  Yes, a variety of moving supplies and more are available. For added convenience, click here and pre-order. Everything you need will be waiting for pickup during our regular business hours.

• How do I know what size storage space is right for me?

  Use our online Sizing Guide or call for assistance.

• Are there items I’m not allowed to store?

  Liquids, explosives, flammable liquids, toxic materials and perishables are prohibited. For a more comprehensive list of prohibited items and uses, please contact the office for assistance.

• Does someone in the office admit through the security gate?

  No, you'll be provided with your own security passcode for easy access during gate hours.

• Are hand carts and dollies available for loading and unloading?

  Yes, we provide complimentary carts to help.